Purchases disabled

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  jocelyndejager · Member · Jan 20, 2021 at 12:21 pm

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  I have a paying client who has tried to create a WordPress account. Her first ever WordPress account. And her account was immediately set as purchases disabled. She sent a request to re enable her purchases. And she was told that WordPress holds the right to deny purchases. But she was not given any explanation further to why she was being denied. Could an explanation please be given? Or is there something she can do to enable her purchases?

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  staff-ozmodiar · Staff · Jan 20, 2021 at 4:32 pm

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  Our Billing Support team handles inquiries about this. You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”

  You can also send an email directly to billingsupport (at) wordpress (dot) com if you prefer that.