purchasing premium theme

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  tmacrae2012 · Member · Oct 20, 2012 at 5:53 pm

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  i want to purchase the premium theme “portfolio” but when I click on either ‘add new credit card’ or ‘paypal’ nothing happens?
  Blog url: http://triplethreattrinity.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  thistimethisspace · Member · Oct 20, 2012 at 10:57 pm

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  (1) Are you using the secure https:// login?
  http://en.support.wordpress.com/https/

  (2) Exactly which browser and version of it are you using. If you aren’t sure click here to find out > http://whatsmyuseragent.com/

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  (3) Have you done any troubleshooting? Below are the troubleshooting steps we take whenever any issues like this arise and undertaking them will provide valuable feedback information for Staff:

  a. clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  b. Using the browser with all extensions or add-ons disabled

  c. updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/

  d. Confirming third party cookies is enabled on the browser http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

  e. Confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654

  f. Confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/

  g. Resetting your router and modem and rebooting your computer
  then logging in using the secure https:// log-in

  h. Trying another browser