Question about a payment

  • Unknown's avatar
    brendynmiller1990 · Member ·

    Hi! I recently received a bill on my credit card for WordPress and I don’t remember using that card to purchase anything from WordPress. Could someone please contact me to try and sort this out. Thank you!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Let me help you sort this out.

    First, I want to make sure that that purchase is associated with WordPress.com. To check that, please fill out the form below.

    Why was I charged?

    If the purchase is indeed associated with our service, you probably have another account with us. To access that other account and manage any upgrades, you can provide us with a transaction ID as proof of ownership. To retrieve that, please follow the instructions in the guide below.

    https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Once you have the transaction ID, you can send it to us using this form: https://wordpress.com/wp-login.php?action=recovery

    Please do not post any transaction details in this public forum. Use the form I linked above.

    After submitting the form, our team will review it and contact you with the next steps for recovering access to your account.

    Let me know if you have any other questions, and I’ll be happy to help.

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