Questions

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  addisonjonesphotography · Member · Jul 3, 2019 at 2:44 am

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  Hi, I’m hoping you can help with several questions I have.

  1. When I log into my wordpress page, it says ‘this site cannot be accessed’ and I am unable to make any changes. I can log in through my site using the wp-admin page, but not through wordpress.com…why is this?

  2. I recently changed hosting companies and all of my plug-ins have disappeared as a result of the migration. Is there a way to recover all of the plug-ins I was using or is that responsibility on my new hosting company?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jul 3, 2019 at 3:28 am

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  Hi there,

  You’re receiving a communication error when I debug your site:

  https://jetpack.com/support/debug/?url=addisonjonesphotography.com

  While your site is publicly accessible, we cannot access your site’s XML-RPC file:

  addisonjonesphotography.com/xmlrpc.php

  This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

  XML-RPC server accepts POST requests only.

  You can see a working example here:

  http://jetpack.com/xmlrpc.php

  Since your site returns a 404 error for this page, I would recommend that you check the following:

  Can you see the xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP?

  Do you use any security plugins that may block access to this file? If so, could you disable them?

  Does your hosting provider block access to this file? You may need to contact them to find out.

  However, although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek further help at these forums:

  https://wordpress.org/support/plugin/jetpack/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!