Questions…

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  jefsnyder · Member · Feb 3, 2022 at 9:04 pm

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  Hello! So I work with an organization called Wesley Foundation in Cincinnati. Our director was in a terrible car accident months ago. He can sadly no longer work or communicate. I am attempting to update our website. It seems to be associated with Word Press but I have no idea what the log-in information is. Is there anything you can do to help me?

  Thanks!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Feb 3, 2022 at 9:06 pm

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  I’m sorry to hear that, we’ll try to help as best we can.

  What is the URL of the site you’re trying to access?

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  jefsnyder · Member · Feb 3, 2022 at 9:08 pm

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  Thanks for your help!

  https://www.wesleyuc.org

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  staff-blorbo · Staff · Feb 3, 2022 at 9:15 pm

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  Ok, that is a self-hosted WordPress.org site, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  jefsnyder · Member · Feb 3, 2022 at 9:19 pm

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  Okay. That makes a bit more sense. Appreciate your help.