Random Charge

  • Unknown's avatar
    thetinylioness · Member ·

    Hello. I’ve received a random charge for £15 for WordPress but I haven’t been online on WordPress for a long time and cannot see why this has happened. It used an old card number to take payment. How do I get a refund of this?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @thetinylioness WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

    Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

    If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

    Thanks!

  • The topic ‘Random Charge’ is closed to new replies.