Re: Can’t upload video to media library

  • Unknown's avatar
    damion5645 · Member ·

    Hi Good morning,

    I am trying to upload a video to my WordPress media library but each time the upload fails.

    The details for the video file are as follows:
    Name: CVM_Sunrise_Intervew_(web)_20210617.mp4
    Kind: MPEG-4 Movie
    Size: 380,883,378 bytes (386 MB on disk)
    Dimensions: 960 × 540
    Codecs: AAC, H.264
    Color Profile: HD (1-1-1)
    Duration: 10:34
    Audio Channels: 2

    I am able to upload the file using the file manager in the control panel without any issues, but doing it via that method does not display the file in WordPress.

    Please advise.

    Regards,
    Damion

    The site I need help with is http://www.kingston21.ae. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • fstat · Staff ·

    Hi there,

    I see that your site is using the open-source WordPress software and therefore you need to seek help at these forums:

    https://wordpress.org/support/forums/

    These forums are for providing support to WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

    WordPress.com vs. WordPress.org

  • The topic ‘Re: Can’t upload video to media library’ is closed to new replies.