Re: Premium Purchase

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  seniorcarenorthyork · Member · Apr 22, 2021 at 9:03 pm

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  I purchased the Premium package but it doesn’t show up in my billing history. And, I don’t have access to support from you’s people.

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  staff-blorbo · Staff · Apr 22, 2021 at 9:09 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the URL of the site you purchased the plan for?

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  seniorcarenorthyork · Member · Apr 22, 2021 at 9:23 pm

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  The name of my site is seniorcarenorthyork.com and helpfulhands.com which are owned by me. I know I bought the helpfulhands.blog. I got charged on my credit card on April 17, 2021 in the amount of $123.62 – WordPress

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  staff-blorbo · Staff · Apr 22, 2021 at 9:41 pm

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  Those are all under a different account here, not the one you’re currently logged in to.

  You can use the transaction ID you just posted to recover access to the correct account by following the steps at https://wordpress.com/support/account-recovery/#account-recovery-form

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  seniorcarenorthyork · Member · Apr 23, 2021 at 3:44 pm

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  I went to the recovery form but I know my password for the account.
  I’m confused.

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  seniorcarenorthyork · Member · Apr 23, 2021 at 3:47 pm

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  is my transaction id but the recovery form thinks I want to change my password.

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  staff-blorbo · Staff · Apr 23, 2021 at 5:37 pm

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  The account you’re logged in to is not the account which owns these upgrades or the attached site.

  Please follow the steps at https://wordpress.com/support/account-recovery/#account-recovery-form with that transaction ID to recover access to the correct account.

  Also, these are public forums, so given the above, please do stop sharing the transaction ID here.