Received Charge to Inactive Account
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I am reaching out because you have charged my card for an inactive account. I had previously gone to my settings and managed my account settings to disable the card on file because I no longer wished to continue my subscription. You emailed me twice saying that there was no valid debit on file because I disconnected it from my account. Somehow, the payment processed even though I already cancelled this blog account. I cancelled hosting through hostgator as well.
However, due to some issue, it seems that I have still been charged. Please let me know how I can go about receiving a refund for this account. It is not active and I had also previously cancelled the hosting package a few weeks ago.
Please let me know what details I need to provide to receive a refund to my debit card.WP.com: Yes
Correct account: Unknown -
We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.
If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.
If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com
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