Reconnect to another wordpress acount
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Hello, I have been logged out of my WordPress and Elementor’s account related to my domain which is pheronimenswear.com. My colleague’s email was on the account then he requested from Elementor to remove himself from the account. Currently neither one of us can access the account and no one has reached out to transform the account to the owner
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host pheronimenswear.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Siteground. Specifically we use a custom login system on WordPress.com for enhanced security, and because of this our procedures for regaining account access do not work on sites hosted with other providers.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.
The good news is that as long as you have access to the server control panel through Siteground, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Siteground for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope this helps point you in the right direction!
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