Reconnected Jetpack and lost stats
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I had a “broken token” message today and was asked to reconnect. I also forgot my password so I requested a password reset as well.
When I reconnected my blog id was changed and I’m unable to view my previous stats.
Blog url: http://www.wellys.com/wellysblog/ -
Was Jetpack connected to a different WordPress.com account earlier? If so, what was the username?
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I’m sorry but no, there isn’t a change, other than I now have yesterday and today stats.
I did notice that for a time my 2011 Annual Report wasn’t available. I went back to my emails to see if I could find any other user names or activity that I had forgotten about.
When I clicked on my 2011 Annual Report Link, I first got a message “Sorry this information is only available to administrators”. I had that message for most of the day yesterday. Just after I sent my original message, I was able to access my 2011 report and still can today.
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Hm, unfortunately your stats will not be recoverable in this case. We are working to improve that in the future, but we don’t have a way to fix that now.
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Well, that is unfortunate. Can you provide any more information as to why this happened?
Thanks for your help.
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Basically, the stats were disassociated when you reconnected the account.
I had hoped to fool the association by swapping the blog URLs in our database, but this only works rarely.
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