Recover account

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  joaomalho · Member · Jul 4, 2022 at 2:50 pm

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  Hi!
  I want to delete an old website (deepblueexperience.wordpress.com) but I lost access to my old email account and can’t access with the password system. The old email domain is no longer active.
  Can you please assist me in closing the website? I have sensible information as my address being shared publicly.
  I don’t have any old emails saved.
  Thanks,
  João

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  staff-totoro · Staff · Jul 4, 2022 at 11:12 pm

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  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns deepblueexperience.wordpress.com.

  Note: If you do not have the proofs asked for in that form, you can choose the Transaction ID and enter a random string of numbers to allow you to send the form. Thanks!

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  joaomalho · Member · Jul 5, 2022 at 1:29 am

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  Hi Jerry!
  Thank you for your prompt reply.
  I just sent the request as advised.
  Thank you once again for your help.
  Regards,
  JC