recovering domain
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I’d like to recover my domain. I thought it was on auto renew, not sure how to proceed to get it up and running again!
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Your domain jennyjackfarm.com expired on November 29. We sent several email warnings both before and shortly after it expired.
Domain expiration is a lengthy and complicated process that takes about 90 days. You can learn more about expired domains here: https://wordpress.com/support/domains/domain-expiration/
The good news is that we are still able to recover your domain, as it is currently in the Redemption period: https://wordpress.com/support/domains/domain-expiration/#redemption-period
A late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by our domain partner and is not one which we can waive. That’s in addition to your annual domain renewal from us, so the total is going to be $98.
I have sent a payment request for the total of $98 to the email address on your account. Once the payment is sent, please reply here to let us know, and we will send a note to our domain partner regarding jennyjackfarm.com. This process only takes about 2-3 days start to finish.
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ok thank you. its recovered but I have a question: my website is no longer on wordpress. am I paying for the domain hosting only now?
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Hi there,
Yes, your domain is hosted by us and it still connected to your WordPress.com site (jennyjackfarm.wordpress.com). If you want to point it elsewhere you need to change its nameservers by following these instructions:
https://en.support.wordpress.com/move-domain/change-name-servers/
If you want to transfer the domain to another provider, you’ll need to wait for 60 days. This 60-day lock is required by the Internet Corporation for Assigned Names and Numbers (ICANN).
If you have any other questions, just let me know and I’ll be happy to help.
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