Recovery mode needed

• 

  lineah35 · Member · Sep 7, 2022 at 8:11 pm

  • Copy link
  • Add topic to favorites

  Hi! There was a fatal error with one of my Elementor plug ins. I received an email for recovery mode. I have attempted a fix and then exited recovery mode. But the fix did not work and now it says I cannot enter recovery mode again. Please see to this immediately.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  lineah35 · Member · Sep 7, 2022 at 8:53 pm

  • Copy link

  https://lineasdessertdiary.com/

  That’s the website

• 

  aleone89 · Staff · Sep 8, 2022 at 9:18 am

  • Copy link

  Hello there,

  https://lineasdessertdiary.com/ is not hosted with WordPress.com.

  If the site is experience a fatal error, you would need to contact the hosting provider for assistance in finding out which theme/plugin is causing that.

• 

  gakosama · Member · Oct 1, 2022 at 7:17 pm

  • Copy link

  I got a fatal error with Elementor plug ins but I have NOT received an email for recovery mode. How to get one?

• 

  aleone89 · Staff · Oct 2, 2022 at 9:06 am

  • Copy link

  Hello @gakosama,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
  https://wordpress.org/support/forums/