Redirecting WordPress.com Domain to Shopify

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  timbranden · Member · Nov 9, 2021 at 10:18 am

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  Hi,

  Struggling with redirecting my domain to Shopify.

  I’ve changed the DNS A record to Shopify CNAME and IP Address, however this seems pointless as I can’t deselect the ‘Use WordPress.com Name Servers’ default option due to Shopify not dealing with nameservers.

  Any ideas on how to overcome this issue and be able to redirect my domain?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  kleyhalisson · Member · Nov 9, 2021 at 12:14 pm

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  Hello @timbranden. See this article please: https://wordpress.com/support/move-domain/change-name-servers/#changing-name-servers-to-point-away-from-wordpress-com
  Even following these instructions, you can’t deselect ‘Use WordPress.com Name Servers’?

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  timbranden · Member · Nov 9, 2021 at 12:36 pm

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  Hi.

  Thanks for the reply :) Have followed those instructions and am still unable to deselect ‘Use WordPress.com Name Servers’ without entering and saving a replacement name server.

  Reading Shopify forums and apparently they don’t use name servers just DNS for redirection.

  Which kind of leaves me stuck between a rock and a hard place

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  kleyhalisson · Member · Nov 9, 2021 at 2:15 pm

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  According to this documentation from Shopify, you have to point the A records to 23.227.38.65 and point the CNAME record with the name www to shops.myshopify.com, and make the conection in your Shopify dashboard.

  So it doesn’t look like you need to change the name servers because there’s no instruction for that in Shopify’s documentation and you said:

  Reading Shopify forums and apparently they don’t use name servers just DNS for redirection.

  So, just follow these instructions to set the DNS and CNAME: https://wordpress.com/support/domains/custom-dns/#adding-custom-dns-records
  and it should work.

  I’ll call the staff here to see if there something I’ve missed.

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  timbranden · Member · Nov 9, 2021 at 2:35 pm

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  Double checked my A records. I have CNAME of shops.myshopify.com.midlifecrisis.clothing and is pointed to 23.227.38.65.

  However, when I try and verify the connection in Shopify dashboard it fails as it is still reading the old CNAME and IP.

  I must be missing something simple….but not sure what?

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  timbranden · Member · Nov 9, 2021 at 2:37 pm

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  Might have figured it out. I thought CNAME and IP were on the same A record

  Missed out the drop down menu that has both A and CNAME.

  Will try now

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  kleyhalisson · Member · Nov 9, 2021 at 2:46 pm

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  Must be it. You have to change the type to CNAME.

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  timbranden · Member · Nov 9, 2021 at 2:48 pm

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  Everything now working fine. Domain redirecting to Shopify. My mistake in not noticing A and CNAME were 2 separate records.

  Thanks for your help. Appreciated :)

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  staff-doublebassd · Staff · Nov 9, 2021 at 2:50 pm

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  Hi there,

  
  @kleyhalisson is absolutely correct. You will need to point your domain to Shopify using A and CNAME records. You can ignore the nameserver settings. These instructions should help:

  https://wordpress.com/support/domains/custom-dns/#adding-custom-dns-records

  
  @kleyhalisson provided the correct records to use, but you can find Shopify’s A and CNAME records here:

  https://help.shopify.com/en/manual/domains/domains-terminology#a-record

  https://help.shopify.com/en/manual/domains/domains-terminology#cname-record

  For more information from the Shopify side, please check out their support page:

  https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains#add-an-existing-domain-to-your-shopify-store

  Hope this helps!