Redirection to WordPress loses site responsiveness

• 

  summerdesignsblog · Member · Apr 17, 2018 at 7:25 pm

  • Copy link
  • Add topic to favorites

  Hi
  I hope someone can help me or provide me with some advice regarding this?
  I have set up a webpage for a community led volunteer group, so the free version is perfect. They previously had a domain they wanted to keep, so set up a redirection for that domain to point to the WordPress site. The redirection works, but only the desktop version. It is as if the site has lost its responsiveness for smaller (mobile) versions.
  With the redirection http://www.grobystreetfair.tks
  Without the redirection http://www.grobystreetfair.wordpress.com
  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  summerdesignsblog · Member · Apr 17, 2018 at 7:28 pm

  • Copy link

  Sorry,
  http://www.grobystreetfair.tk

• 

  kokkieh · Staff · Apr 18, 2018 at 5:29 am

  • Copy link

  Hi there,

  When you use that method to connect a domain we have no way to detect the screen size of the person viewing your site, so no way to know we should show the mobile version of the site. Connecting a domain in this way can also cause problems with stats, the Like and Sharing features on the site, and several widgets.

  We do not recommend connecting a domain in this way, and we have no way of fixing the issues caused by it.

  The correct way to connect a domain to a WordPress.com site is via the domain mapping upgrade included in all our paid plans. If you want this to work correctly, adding that upgrade is the only way to do it.

• 

  summerdesignsblog · Member · Apr 18, 2018 at 7:36 am

  • Copy link

  Thank you, for replying so quickly. I understand, I thought this might possibly be the case.
  Thanks

• 

  kokkieh · Staff · Apr 18, 2018 at 9:05 am

  • Copy link

  My pleasure :)