Redundancy during Covid 19

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  modernmechanic63 · Member · Jul 4, 2020 at 11:33 pm

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  Hi there! I’m sorry to have to sound desperate in this situation, but I’ve recently lost my job due to covid 19 and I’m struggling to stay afloat. My yearly payment for WordPress was paid today and I haven’t been active since last year. Is there any hope on earth that I can have this reversed? It’s such a difficult time. Thanks all

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  kokkieh · Staff · Jul 6, 2020 at 7:16 am

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  Hi there,

  For what site is this? The account you used to post here doesn’t own any sites or upgrades with us, and we don’t even have a credit card on file for you.

  If you own a upgraded site with us in another account, please log into that account and open a new support request at https://wordpress.com/help/contact, and we can help you with this.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.