Refined my account

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  eaconlinestore · Member · Jun 3, 2019 at 3:59 pm

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  I canceled my account but I saw today I was charged $300.00 on my card for a renewal purchase.
  I haven’t used the website and I canceled it. I would like a refund and to have my account website taken down.

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  airalis93 · Member · Jun 3, 2019 at 4:08 pm

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  Hello,
  I’m going to add the modlook tag to your thread so a staff member will soon reach out to you and provide assistance with your refund request. In the meantime, would you please share the link to the WordPress.com website associated with the charge?

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  airalis93 · Member · Jun 3, 2019 at 4:10 pm

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  If you want, you can receive more details about this transaction here https://wpchrg.wordpress.com/

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  staff-doublebassd · Staff · Jun 3, 2019 at 4:59 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!