refund

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  wickyliu929 · Member · Dec 14, 2014 at 7:27 am

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  When i first registered for the domain and Premium package, it stated that i have 30 days for free trial. I just check my credit card bill and found out that the transaction has been completed. Why would you charge me within these 30 days free trial? I want to cancel everything on WordPress and I totally lost the confidence from your services.

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Dec 15, 2014 at 4:29 am

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  Typically trials of WordPress.com Premium are 14 days. Once the trial is up, the card on file is charged. You do have 30 days for a refund of your purchase. So if you would prefer, I would be happy to refund the purchase for you.

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  wickyliu929 · Member · Dec 16, 2014 at 9:13 am

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  Im glad to hear that. So, could you help me to process the refund? Cause i can’t find any button in the store to refund my bill. Besides, could you give me any advice to del my account in order to prevent any charges will be made in the future?
  Thank you so much, Rootjosh.

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  staff-ozmodiar · Staff · Dec 16, 2014 at 7:28 pm

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  I can help you with that. Do you wish to keep or cancel dazzlespe.com to use on WordPress.com or with another webhost? If you wish to keep it, your refund will be $73. If you wish to cancel the domain, the refund would be the full $99.

  Just to clarify, if you want to cancel your domain dazzlespe.com it can take up to several weeks for our domain registrar to release the domain, and it may not choose to do so. We can’t guarantee that your domain will ever be available to you again once canceled. If you have any intention of using dazzlespe.com again in the future, I suggest that you do not choose to cancel.

  Please confirm that you understand and want to cancel your domain. Once you have done so, I will the upgrade and process the refund.

  Please let me know if you have further questions or if anything is unclear.

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  wickyliu929 · Member · Dec 22, 2014 at 11:08 am

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  I’m sorry to get back to you late.

  I would like to keep my domain name with another webhost.
  I understand your clarification of the consequence after canceled the domain name and confirm that i want to refund with the amount just $73 dollars and keep the dazzlespe.com domain name.

  Could you help me to process?
  Thank you so much.

  Merry Christmas, Rootjosh

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  staff-ozmodiar · Staff · Dec 22, 2014 at 5:07 pm

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  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  You can find instructions on how to point your domain to another webhost here:

  Change a Domain’s Name Servers

  Please let me know if there is anything else I can do for you.