Refund

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  derekd89 · Member · Apr 28, 2022 at 11:13 am

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  Hello this is not my website. My information was taken last year and I had to cancel all my credit cards it looks like this was still linked to my bank and I received an automatic withdrawal today. This is not supposed to be renewed seeing how it’s not my site. It can be shut down immediately and I need to be refunded immediately

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Apr 28, 2022 at 3:03 pm

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  What is the URL of the site in question?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when the upgrades were purchased with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  That last option might be the best one for your situation.

  Let us know if anything is unclear or you have any further questions.