refund

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  k0deina · Member · Nov 21, 2016 at 12:13 am

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  Hello,

  I have cancelled the service because there was no option to add a custom theme, however I am getting £19 instead of £30 I’ve paid, even if I’ve cancelled the domain mapping.

  Can you please advice?

  Alex

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 21, 2016 at 12:17 am

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  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  k0deina · Member · Nov 21, 2016 at 12:30 am

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  Hi,

  Thanks for your reply.

  1. the domain is maxitrans.net and I would like to use it somewhere else
  2. maxitransnet.wordpress.com
  3. k0deina
  4. 23:56
  5. 00:07

  Alex

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  staff-doublebassd · Staff · Nov 21, 2016 at 7:11 pm

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  Hi there,

  I have refunded the remaining amount to you and it should post to your account within 5-7 business days.

  Let me know if you have any other questions. Thanks!

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  k0deina · Member · Nov 21, 2016 at 7:22 pm

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  Hello,

  Thank you for the full refund. Much appreciated.

  Alex

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  staff-doublebassd · Staff · Nov 21, 2016 at 7:45 pm

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  You’re very welcome!