Refund

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  olgareed · Member · Nov 24, 2016 at 8:45 am

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  Hello! I’ve cancelled my Purchases, but it doesn’t appear that there will be a full refund. I’ve paid for the Personal package – 30 GBP. I mapped a Domain, which was included in this package. Than I cancelled both – but it appears that only 19 GBP will be refunded. I read, that if I cancel domain within 48 hours, there will be a full refund. Could you please check this out? Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 24, 2016 at 4:54 pm

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  We need details please.
  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

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  olgareed · Member · Nov 24, 2016 at 5:04 pm

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  Hi!

  1. olgareed.co.uk. I’m not sure I want to use this domain at all or use it later with wordpress again with another package.
  2. Not sure, I understand this question – but I guess olgareedblog.wordpress.com
  3. olgareed
  4. 23.11.2016
  5. 24.11.2016

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  timethief · Member · Nov 24, 2016 at 5:05 pm

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  Thanks for posting details for Staff. Please be patient while waiting.

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  staff-ozmodiar · Staff · Nov 24, 2016 at 8:00 pm

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  I have processed the rest of that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you and our apologies for any inconvenience.

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  olgareed · Member · Nov 25, 2016 at 12:18 pm

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  Thank you for your help!

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  staff-ozmodiar · Staff · Nov 25, 2016 at 5:58 pm

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  No problem!

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  olgareed · Member · Dec 20, 2016 at 2:12 pm

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  Hi!
  It’s been almost a month since I’ve cancelled my subscription, but I still haven’t received a refund.
  Could you please check if everything is ok?

  Thank you!
  Olga

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  staff-ozmodiar · Staff · Dec 20, 2016 at 6:41 pm

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  Everything on our end is processed. I’m afraid it is out of our hands at that point. You may need to contact your banking institution and ask if they know why the funds have not been returned to you.