Refund

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  safarlafilms · Member · May 11, 2022 at 8:09 pm

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  I still havent recieved my refund. Please let me know what is wrong as soon as posible. I thought the process was completed.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · May 11, 2022 at 10:18 pm

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  Hi there,

  I can confirm you have canceled the Business Plan and domain under your account and issued a refund for your original purchase amount. You can expect to see the funds in your account in the next 7-10 business days, and can see a receipt confirming this refund here:  

  – https://wordpress.com/me/purchases/billing/68554366
  – https://wordpress.com/me/purchases/billing/68554304

  I see you used funds from your PayPal account to make this purchase. As mentioned, it can take several business days for a refund to be processed, and this is dictated by PayPal, not something we control on our end.

  The good news is that you can track this refund in greater detail by contacting PayPal support and giving them the “transaction ID” from your refunds. There is one in each of the receipt links I gave above.

  They will be able to look up this info and confirm that your refund is showing on their end as well, and when the funds are expected to be available.

  Hope that helps. Please let us know if you have any more questions.