Refund

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  renewedmindsm · Member · Sep 16, 2022 at 6:52 pm

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  I would like to get a refund for simonemyrthil.blog

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Sep 16, 2022 at 7:15 pm

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  Hi there, https://simonemyrthil.blog/ can be refunded, but it belongs to a different account here, not the one you’re currently logged in under.

  First, log out of WordPress.com at https://wordpress.com/me and then log back in under the correct account.

  If you do not recall the password, we have some options for you at https://wordpress.com/support/account-recovery/

  Once you’re logged in under the correct account, you can refund this by following the steps at https://wordpress.com/support/refunds/

  Please let us know if you have any more questions!

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  renewedmindsm · Member · Sep 16, 2022 at 7:51 pm

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  Why does it matter where I am logged in. I mistakenly created more than one account but I only paid for one. Simonemyrthil.blog
  I need the refund for that one back to original method of payment.
  Thanks.

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  staff-blorbo · Staff · Sep 16, 2022 at 7:57 pm

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  I’m sorry, but we take security here very seriously and cannot unilaterally cancel and refund the products that one account owns simply because another account requested it, as we have no way of knowing whether or not the second account is maliciously trying to disrupt the site.

  Once you are logged in under the correct account following the steps above, you will be able to cancel and refund the products yourself by following the steps at https://wordpress.com/support/refunds/

  Alternatively, if you request the refund here as the account which owns the products, we’d be happy to take care of that.

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  renewedmindsm · Member · Sep 16, 2022 at 8:20 pm

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  I am logged in. Please give me my refund.

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  staff-blorbo · Staff · Sep 16, 2022 at 8:22 pm

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  As mentioned earlier, you are not logged in as the account which owns the product, so we cannot issue a refund on your request.

  Please follow the steps at https://wordpress.com/forums/topic/refund-2321/?view=all#post-3865375 to log in under the correct account and receive your refund.

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  renewedmindsm · Member · Sep 16, 2022 at 8:26 pm

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  Why are you wasting my time. I have done all that you told me to do. what account do O need to log into?
  I was logged into all the accounts so I am not sure why you can’t refund to original payment.

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  renewedmindsm · Member · Sep 16, 2022 at 8:34 pm

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  When I log in with renewedmind I cant find the order

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  renewedmindsm · Member · Sep 16, 2022 at 8:35 pm

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  can you send me your he link with the account?

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  staff-ozmodiar · Staff · Sep 16, 2022 at 8:52 pm

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  When I log in with renewedmind I cant find the order

  Howdy,

  The issue is that the “renewedmind” WordPress.com user account you are posting from is not the owner of the upgrade you are trying to refund. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT user account in order to make any changes such as canceling or refunding.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.