Refund?

  • Unknown's avatar
    borderfashionista · Member ·

    I had cancel the website and payments, and I was still charged. I see the refund on this page, will it appear on my paypal after how many days?

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    You have not been refunded. We offer a full refund on all upgrades if you contact us within 30 days, but in this case it appears that you disputed the charge with your bank instead of asking us for a refund.

    When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for PayPal to complete their investigation, which could take eight to twelve weeks.

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