Refund
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Hi, I did not recognize a payment that was made yesterday for your premium services, I made a dispute in Paypal and WordPress dent me an email explaining that if I cancel the dispute WordPress could give me the full refund, is this information correct? How can I be sure that I will get my money?
The blog I need help with is: (visible only to logged in users)
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Hi there,
That is correct: You filed a dispute with either PayPal or your bank, so we have issued you a charge back fee.
Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.
Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:
Let me know if you have any questions. Thanks!
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