Refund
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I did not authorise the auto renewal of my account and require a full refund, when I cancelled and applied for a refund I was only refunded £8. Due to this I have raised a dispute with paypal to claim the additional £22 back, I’m happy to cancel this dispute providing you refund the correct amount. Thank you
The blog I need help with is: (visible only to logged in users)
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Auto renewal is the default unless you change that setting yourself in your account. And raising a dispute can make it more difficult for a refund to be processed. I have added the modlook tag to ask a member of staff to assist you. What is the address of the site you did not wish to renew?
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Hi there,
I just tried to immediately refund you, but I couldn’t because of the dispute
Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.
Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:
Let me know if you have any questions. Thanks!
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