refund

  • Unknown's avatar
    karishimer · Member ·

    I need a refund for the premium website. I am unable to afford the payment, or keep up with the website.

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    It appears that you filed a chargeback with your bank against us for your payment, instead of first contacting us for a refund. When you file a chargeback against us you are accusing us of fraud, which causes the funds to be frozen and your site to be locked. You can see more information here:

    Chargebacks and Disputes

    If you don’t cancel the dispute, or it’s already too far along in the process, you’ll need to pay the chargeback fee that’s on your checkout page to unlock your site, and you’ll only receive your refund once our payment processor concludes their investigation into the dispute – a process that can take upwards of eight weeks.

    If you have any other questions, just let me know and I’ll be happy to help.

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