Refund
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Hi there, I had removed my plan on the 28th January and was told that I will get a refund of $23 but I still have not received this amount. Please help, thanks!
The blog I need help with is: (visible only to logged in users)
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Hi there,
Unfortunately we don’t control how long your bank or credit card company takes to process the refund on their end and reflect it on your account. All I can do is confirm that we did process this refund on 28 January, but from there it’s out of our hands.
Please contact your financial institution directly to enquire about this. On your billing history page you’ll find a receipt for the refund that includes a transaction reference from our payments processor. Please provide that to your financial institution as they should be able to use that to track the transaction on their end.
https://wordpress.com/me/purchases/billing/
I’ve also refunded the domain-portion of the plan you cancelled – as you cancelled on the same day the renewal payment was made you were eligible for that refund, but our system cannot process refunds for domain renewals automatically, which is why we recommend you always contact support for help with a renewal cancellation rather than cancelling it yourself.
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