refund

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  sundancejewelers · Member · Apr 26, 2019 at 2:59 pm

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  I need a refund I did not want to continue my subscription and there is no where in my purchases to change this.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Apr 26, 2019 at 9:21 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  sundancejewelers · Member · Apr 30, 2019 at 5:58 pm

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  I’m not sure what you mean by that. this is the only account I have with wordpress. @sundancejewelers is the only account.

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  staff-doublebassd · Staff · Apr 30, 2019 at 6:12 pm

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  There is no history of any purchases under the account you are contacting us from – that is why there is no option in your purchase screen for a refund. So, if you purchased an upgrade, it would had to have been under a different WordPress.com account.

  I just checked to see who the owner is for sundancejewelers.com and it is a different username. Is there anyone else connected to the account?

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  sundancejewelers · Member · Apr 30, 2019 at 6:15 pm

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  Shoot I had the wrong email in. No wonder. Thanks for your help, I’m chatting with support now.

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  staff-doublebassd · Staff · Apr 30, 2019 at 6:24 pm

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  Perfect! Glad you got things sorted!