Refund

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  rc1377 · Member · May 24, 2019 at 11:58 pm

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  Hi, I didn’t use my website in the past 6-7 months. I didn’t cancel my subscription, and was charged yesterday. I request your help in cancelling the subscription and getting the refund for the amount.
  Thank you

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  kokkieh · Staff · May 25, 2019 at 7:13 am

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  Hi there,

  For what site did you buy an upgrade? The account you’re using to post here was created yesterday, owns no sites, and has never bought any upgrades from us. We don’t even have credit card info on file for you.

  To process a refund or cancel an upgrade, we’ll need you to contact us via the account that owns the upgrades in question.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.