Refund

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  simonaribizel · Member · May 27, 2019 at 5:25 pm

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  Hi!

  I asked for a refund a month ago (27th of April). The guy at support said that he will issue a refund, so i can still see on my page refund, but i did not receive any money. He said it can take some time, depends of my bank type. I have the whole conversation on my page. Can you help me with that? I already deleted my card number – is that a problem for completing refund?
  Thanks, Simona

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 27, 2019 at 5:36 pm

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  Hi there,

  I already deleted my card number – is that a problem for completing refund?

  Yes, that is the root of the issue. I would reach out to your bank regarding the refund. We can only refund to the card that was used for the purchase, and it’s up to the card-issuing bank to route the funds to the new account – or send you a check if you no longer have an account with them.

  Hopefully that helps. Let me know if you have any other questions. Thanks!

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  simonaribizel · Member · May 27, 2019 at 5:41 pm

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  Hi,

  Thanks for answering. I deleted it half hour ago. I still have my account and i can write it again if that is the main issue no problem.

  I will ask at my bank what’s the problem.

  Thank you.

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  staff-zinnia · Staff · May 27, 2019 at 5:47 pm

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  Thanks, let us know if you need anything else after talking to the bank.