Refund

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  restoregift · Member · Aug 13, 2019 at 9:12 pm

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  Hello,

  My purchase is within the 30 days but it does not show the refund option. It is not located in the manage purchases section as it should be but only in billing history.

  Please advise how I can proceed with a refund.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Aug 13, 2019 at 10:35 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  restoregift · Member · Aug 13, 2019 at 10:51 pm

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  Hello it is with this account

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  restoregift · Member · Aug 13, 2019 at 10:53 pm

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  I just checked again. It is in my billing history for this login

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  staff-blorbo · Staff · Aug 13, 2019 at 10:53 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://en.support.wordpress.com/contact/?whywasi=charged

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  restoregift · Member · Aug 13, 2019 at 11:04 pm

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  Ok I contacted support there. Thanks

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  kokkieh · Staff · Aug 14, 2019 at 7:04 am

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  Hi there,

  The purchases you’ve made are for WooCommerce extensions on WooCommerce.com. We cannot help with refunds of those in this forum.

  Please contact WooCommerce support directly for help with this:

  Contact us