Refund

• 

  aisuessence · Member · Jan 19, 2021 at 9:39 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I was charged 3 times for 1 transaction on December 15th 2020 and only received one refund. Can you please help?

  Alisa

• 

  staff-totoro · Staff · Jan 20, 2021 at 1:14 am

  • Copy link

  Hi there,

  Is it possible you made your purchase under a different login? out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you send a direct message to our billing support team, and from there they will reach out to you directly via email.

  You an also contact billing support directly here.

• 

  staff-totoro · Staff · Jan 20, 2021 at 1:31 am

  • Copy link

  Hi again,

  After a closer look, I see that aisuessence.com is a self-hosted site (on Bluehost) and using WooCommerce. You are referring to charges made on your WooCommerce account, which I was not able to see right away since this is the support forum for WordPress.com sites.

  Can you please reach out to WooCommerce support here? https://woocommerce.com/my-account/create-a-ticket/

  Once on that page, chose the option shown here and the WooCommerce team will be happy to take a closer look, thanks!