Refund

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  jay22789 · Member · Mar 30, 2021 at 12:57 pm

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  I was charged for activating a site which was an accident. I filed a dispute and got a notification email from you stating the reoccurring billing has be canceled but I have not seen a refund yet. Can you help me check into why this is being delayed?

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  staff-blorbo · Staff · Mar 30, 2021 at 4:44 pm

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  Your Premium Plan for bigfinco.com was renewed on March 23, since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your credit card provider: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to issue a refund.