REFUND

  • Unknown's avatar
    icirustech · Member ·

    Hello,

    I cancelled my personal subscription and a $60.00 was supposed to be refunded back into my card. But unfortunately, I am not seeing the money.

    Can you please double check and keep me posted ?

    Kind regards,
    Alpha Suleiman

  • Unknown's avatar
    staartmees · Member ·

    A refund can take up to 10 business days. Banks outside the USA usually need a lot more of time.

  • staff-mckluskey · Staff ·

    Hi there!

    Your refund was likely processed as a reversal.

    This means the refund was issued before the original charge settled with the bank, so the original charge should have simply disappeared from your bank statement without a refund being issued.
    Please check your statement to see if the original issue is still there and in case of doubts, reach out to your bank for more details.

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