Refund

  • Unknown's avatar
    redacteurwe · Member ·

    I, I got charged 122,54$ today on my credit card, I had double check and was sure that you were not going to charge me, I’ve never use your service and never built my site, I love you and your mission is noble, but I would like to get refund please. Here is the my facturation profil :

    E-mail : (email visible only to moderators and staff)
    Adress : 1544 rue giraudoux, G2E 4W3, Qc, Canada

    I’m a small business owner and right now I’m trying to get it off the ground, this money would be put in paying my employee instead, thank your for your understanding and will likely use you’re service in the future

    The site I need help with is ambiants.wpcomstaging.com. It is not hosted by WordPress.com, but it is connected with Jetpack.

  • staff-totoro · Staff ·

    Hi there,

    I do see you had an active account with us at one time, but all upgrades were cancelled in April 2020. You can see we show no active upgrades here: https://wordpress.com/me/purchases/

    You can also confirm here that the last renewal we see for you is in March as shown here: https://wordpress.com/me/purchases/billing/

    Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

    If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you send a direct message to our billing support team, and from there they will reach out to you directly via email. Thanks!

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