refund

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  paul4ab6b7282d7 · Member · Oct 18, 2023 at 9:18 am

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  refund of subscription as this was done for a friend and did not know that this was not allowing for a custom theme to be added.

  Please help!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Oct 18, 2023 at 9:36 am

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  Hi there,

  I’m sorry to hear that the current plan didn’t meet your needs regarding the custom theme. No worries, I’m here to help.

  If you’d like to get a full refund for your upgrades, you can easily cancel your plan and domain by following these instructions: https://wordpress.com/support/manage-purchases/cancel-a-purchase/

  However, if you’re open to exploring alternative solutions, here are some options:

  • Upgrade to the Business Plan. This will allow you to install your custom theme. The best part is, you’ll only pay the difference in price from your current plan, so it’s cost-effective.
  • Upgrade to the Premium Plan. By upgrading, you’ll gain access to our premium themes. You might find something that perfectly suits your needs. You can browse through them here: https://wordpress.com/themes/premium/
  • Stay with the Personal Plan. If you’d like to stick to this, we can certainly help you find a theme from our extensive library that closely resembles or complements the custom theme you have.

  Please let us know which option feels right for you, or if there’s any other way we can assist you.