refund

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  woodyscarboro51c63fe7d5 · Member · Feb 20, 2026 at 10:33 pm

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  i need help with getting a refund on transaction id ch_3T2jEDAEuzoIBr941AYXuCXh I purchased this for $96 and when I log into my wordpress account it does not show in my purchases that I have made the purchase for a paid plan. I cannot get any help with this inside the wordpress profile page. When i use the help feature it says I have a free plan that does not have human support, but again, I have paid for a plan. can someone please help

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Feb 21, 2026 at 8:08 am

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  Have you more than one email address? That can often cause confusion. It looks like you have accidentally created this second account. To recover the account that purchased the domain see:-

  

  Recover your account

  in WordPress.com Support

  4 min read

  When you are unable to log into your WordPress.com account, you have a few options to regain access to your account. In this guide, you will learn how to restore your login access. In this guideCheck where your site is hostedReset your passwordVerify your account ownershipTransaction IDActivation URL or keyTwo-step authentication codesIf ownership cannot be established
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  elcristofue · Staff · Feb 23, 2026 at 1:37 pm

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  Hi @woodyscarboro51c63fe7d5! Thanks for letting us know about this.
  
  After checking our records, I noticed that you were able to access the correct account and request a refund. Just wanted to double-check if you still need any help with this?

  Please let us know if you have any questions or need any extra assistance, and we’ll be happy to help.