refund

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  richardlaukai · Member · Jul 7, 2014 at 7:37 pm

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  Hi, i like to cancel an current upgrades of $99 purchase , which is automatically charge in my credit card.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 7, 2014 at 7:38 pm

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  In case you want to retain the domain URL I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  You must be logged in as Admin under the same username account that registered the blog and purchased the upgrade(s) at > Dashboard > Store > My Upgrades to disable auto-renew, cancel and get a refund.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  the3edu · Member · Jul 8, 2014 at 1:57 am

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  Hi

  I would like to retain the domain name,

  but there is an another charge of $99, and I would like to refund

  Thanks

  Richard

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  the3edu · Member · Jul 8, 2014 at 1:58 am

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  richardlaukai and the3edu is the same account

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  rachelmcr · Member · Jul 9, 2014 at 1:38 pm

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  Hi Richard,

  I’d be happy to help you with this refund, but I don’t see a $99 purchase linked to either richardlaukai or the3edu.

  I do see that the3edu owns a domain upgrade for the3edu.com, but there aren’t any other active upgrades on that account. There aren’t any upgrades linked to richardlaukai.

  Could you send me a link to the blog with that $99 upgrade? That may help me sort this out for you.

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  the3edu · Member · Jul 9, 2014 at 2:13 pm

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  Hi rachelmcr:

  Thank you for your help, as you said”I don’t see a $99 purchase linked to either richardlaukai or the3edu”. that is the thing, because I did not see it either.

  but $99 has been charged in my credit card

  but it seems like I could not upload a copy of receipt.

  there is a number in the receipt “8772733049”. Can you use this number to trace something?

  Richard

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  rachelmcr · Member · Jul 9, 2014 at 3:08 pm

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  Hi Richard,

  I just sent you an email about this, so we can discuss the details about that charge privately. (I sent it to the email address linked to your account the3edu.) You can reply directly to that email, or please let me know here if you don’t get the email from me.

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  the3edu · Member · Jul 9, 2014 at 3:30 pm

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  Hi rachelmcr:
  Do you mean in this way ?

  Richard

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  rachelmcr · Member · Jul 9, 2014 at 3:33 pm

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  Hi Richard, did you not get the email from me? I sent it to the email address listed in your account settings: https://wordpress.com/settings/account/

  You might want to check your spam/junk folder or social & promotions tabs in Gmail if you don’t see the email in your inbox.