Refund / cancellation

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  michaelbritton2014 · Member · Jun 5, 2018 at 11:47 am

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  Hi there I was charged £11 for mapping a domain or something, even though I cancelled the day after a refund was not given like it says it was supposed to.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jun 5, 2018 at 1:23 pm

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  Hi there,

  I can see we issued the refund on May 6, 2018. You can see a receipt for the refund here:

  https://wordpress.com/me/purchases/billing/

  Refunds usually take about 10 business days to appear in your account, but it depends on the processing times at your bank. It can also take longer if you are with a non-US bank. Please follow up with your bank directly on this. You can provide them the transaction ID that appears in the refund receipt as a reference.

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  michaelbritton2014 · Member · Jun 5, 2018 at 1:26 pm

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  Thanks, you’re right, it has been.

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  fstat · Staff · Jun 5, 2018 at 1:34 pm

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  You’re welcome and feel free to reach us again anytime!