Refund for my premium upgrade

  • Unknown's avatar
    maiapublicacoes · Member ·

    Dear wordpress team,

    This is the second time I am requesting support for the same problem. My first inquiry was never replied. I requested refund for my premium subscription on the same day I ordered. I made a request on my dashboard, but I never got the confirmation link on my email. So on the same day I left a request here, but never got a reply either. Now it has passed 2 days and it says I can not have my full refund. I did everything on my end to get a refund on the same of my order. Now I just think it is not fair if I receive less than a full amount. Can you please support team reply my request, giving me my refund or Will have I open a dispute with paypal to get it? I will be waiting you reply.
    Regards,
    Ismenia Maia

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    I’d be happy to refund your WordPress.com Premium Upgrade for you. Since you’ve used it to register a domain name, there are two ways we can proceed:

    1) I can refund your entire Premium purchase, including your domain cupomaster.com. This will lead to a total refund of $99. Your domain will become unavailable for several weeks; after this period, anyone may purchase the domain name. If you’d like a complete refund, and are okay with the prospect of potentially losing cupomaster.com, this is the way you’ll want to proceed.

    2) If you want to keep your domain, I can refund your Premium purchase, less the domain registration fee. This will lead to a total refund of $81. You will be able to continue to use your domain name, cupomaster.com, or you can transfer it to use with another service elsewhere.

    Please let me know how you’d like to proceed.

  • Unknown's avatar
    maiapublicacoes · Member ·

    Hello thanks for your reply.

    Please go ahead and refund for the entire subscription of 99. I already using a different domain at the moment. Thanks for your services.

  • staff-ozmodiar · Staff ·

    I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

    Please let me know if there is anything else I can do for you.

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