Refund never processed

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  smurfitrugby · Member · Oct 25, 2016 at 6:40 pm

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  I applied for a refund 21 days ago but I never received an email confirming this and my bank has not processed the refund. My purchases page is blank but the billing charges still has the payment that was taken, can somebody please help?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 25, 2016 at 7:13 pm

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  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Oct 25, 2016 at 10:04 pm

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  Hi there,

  I have refunded the remaining $13 to your account for the mapping subscription. It’ll take 5-7 business days to post to your account.

  Please let me know if you have any other questions. Thanks!