Refund not received

  • Unknown's avatar
    brealderete · Member ·

    Good morning,
    I purchased an upgraded website accidentally on 3/6/2019. It has been beyond 10 business days, and I have not received a refund for this purchase (which I put through immediately). I have the receipt for the refund if you need access to that. I would so greatly appreciate your assistance!

    Thank you for your time!

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    I can confirm that we processed the refund on 6 March. However, from that point onwards the process is not in our control.

    Ten business days is a guideline, and how long it usually takes, but this varies depending on the processing times at your specific bank or credit card company, and it can take longer with banks not located in the US.

    If you haven’t received the refund yet, please follow up directly with your financial institution. In the refund receipt we sent you, you’ll see a transaction ID from our payment processor. You can provide that to your bank as a reference of this transaction.

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