Refund not received

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  mockingbirdnotbluejay · Member · Oct 3, 2019 at 1:28 pm

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  Hi! I purchased a plan and then I cancelled subscription within 24 hours, yet I have not received a refund. It was on September 12th. Could you please check why this is happening? When should I expect to get a refund?

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  kokkieh · Staff · Oct 3, 2019 at 1:37 pm

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  Hi there,

  We definitely issued your refund on 12 September. You can see a receipt for that refund in your billing history at https://wordpress.com/me/purchases/billing/

  Refunds typically take around ten business days to reflect in your account, but that depends on the processing times at your bank, and some banks do sometimes take longer at this.

  Another possibility is, as you cancelled this on the same day you bought it, that your bank just reversed the original charge, rather than making a new entry on your statement for the refund.

  Either way, your bank is the best place to ask about this refund. You can give the transaction ID that appears in the refund receipt to them as a reference of the transaction.