refund not received

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  sanaeharfi88 · Member · Mar 12, 2021 at 12:13 pm

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  Hello, I have canceled my Premium upgrade 12 days ago and still didn’t receive the refund! could you help me with that?

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  staff-doublebassd · Staff · Mar 12, 2021 at 4:24 pm

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  Hi there,

  We processed the refund back to you on 2021-02-28 – we released the funds back to your bank and they are no longer with us. I would contact your bank about this. Sometimes, they are able to see pending transactions that you do not see on your end. Also, depending on your bank and the country in which you reside, the refund could take longer. Please reach out to them and let us know what you find out.

  Thanks,

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  sanaeharfi88 · Member · Mar 20, 2021 at 9:15 am

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  Hello,

  I have checked with my bank and they confirmed that no refund has been received into my account. Could you please check from your side and provide with more detailed information regarding the transaction.

  Thank you

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  fstat · Staff · Mar 20, 2021 at 10:19 am

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  Hi there,

  Since the refund was processed on the same day as the charge it might not show up as a separate transaction but rather as a reversal.

  You can provide your bank with the transaction ID that’s on the refund receipt. You can find the refund receipt here:

  https://wordpress.com/me/purchases/billing