Refund not received for cancellation of domain mapping
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My domain mapping (for michaelmelchior.com) renewed automatically on December 4th, 11 months after first activating it on January 3rd. Within 48hrs, I promptly canceled the domain mapping, and requested a refund. Now, nearly a month later, I’m still waiting…
The domain has been been removed, but the refund has not been processed. I need help.
My issues are:
1) Why did my mapping renew at the 11 month mark, and not 1yr. Why is WordPress renewing early without notice or my permission?
2) Why must I navigate a public forum to receive help on billing matters. There should be a direct email support option. This is, in my opinion, very poor customer service.
3) Why has my refund taken nearly a month to process? You bill me early, then refund late.I’m not particularly happy with the level of service and/or support. The last month has caused me to reconsider whether I’ll use WordPress in the future, personally or professionally.
Thanks, M.
The blog I need help with is: (visible only to logged in users)
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Two weeks, and no response. How is one expected to actually communicate with WordPress support via these forums?
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1) Why did my mapping renew at the 11 month mark,
Domains renew 30 days before expiring (if you have auto renew enabled) so if there is a problem with the renewal (expired credit card etc) there is time to correct the problem so there is not a gap in service or your domain name stops working – the renewal is good for a full year
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