Refund of domain
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Hi,
I was charged for the renewal of my domain name, because I was within the cancellation period on January 30th I received confirmation that it would be refunded within 7 days. However this has not appeared in my account yet. Can you please look into this?
Let me know if you have any questions!
The blog I need help with is: (visible only to logged in users)
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Sure thing. When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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1. What is the domain URL? Do you want to use it on another site?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it? -
Hi there,
If you cancel an upgrade right after it renews the refund is not processed automatically, but you need staff help to refund it, as explained on the Refunds page.
I have refunded the payment now. You should receive it in about 10 business days. You can view a receipt for the refund in your billing history:
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