Refund of renewal

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  whitedoveoffice · Member · Apr 4, 2021 at 7:32 pm

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  Can I request a refund of this renewal? I changed email addresses and never got notification this was up for renewal, and ive never used the site.

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  staff-totoro · Staff · Apr 5, 2021 at 1:39 am

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  Hi there,

  I do not see any upgrades under your @ WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you send a direct message to our billing support team, and from there they will reach out to you directly via email.