Refund of Store Front and auto renewal
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I have not been able to request a refund of my auto renewal – can not find it in my purchase history – do not want it please refund $99.00 and Store Front purchase – $59 I am not using it and requested a refund from paypal but have not received it!!! This is insane :(
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I am not seeing any WordPress.com upgrades associated with your user account.
What is the URL of the site that your upgrades were to apply to?
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http://www.thewanderingswan.com – I can’t find an invoice or billing history for it either, but my paypal account was charged:(
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I had an old domain name – theenchantedowl.com but it is no longer active – it is parked at my new one.???
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http://www.thewanderingswan.com – I can’t find an invoice or billing history for it either, but my paypal account was charged:(
thewanderingswan.com appears to be a site hosted with Hostgator, not a WordPress.com hosted site. Are you sure you did not have a self-hosted WordPress.org site instead of a WordPress.com site?
I had an old domain name – theenchantedowl.com but it is no longer active – it is parked at my new one.???
theenchantedowl.com is owned by a different WordPress.com user and WordPress.com Premium was renewed for it on 2016-10-30. The renewal charge was then disputed. So if this is your WordPress.com site, you will need to wait on the end of the dispute for the funds to be returned to you. If this is your site and you can log into the other user account, you can ask your bank to cancel the dispute so that we can process the refund normally. This will be much faster than waiting for the dispute to be processed.
And finally, a great resource for when there is a mystery WordPress.com charge is this tool:
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